Kool-Ray products are engineered to last and benefit from a limited lifetime warranty.
Guarantee coverage
Only the original consumer buyer receives from Imperial Kool-Ray a guarantee starting from the date of purchase and covering the following points within normal use of the product:
- Material and manufacturing: 20 years
- Paint finish: 5 years
- Plastic parts : 2 years
The guarantee does not cover
The guarantee is valid for the original consumer buyer only. The guarantee excludes damages caused by a faulty installation, abuse or wrong usage of the product, caused either by the contractor, the service company or the buyer himself. Imperial Kool-Ray cannot be held responsible for labor cost and/or damages incurred during installation, repair or change, nor for resulting unforeseen damages. Defects or damages caused by the use of parts other than original Imperial Kool-Ray parts cannot be covered by the guarantee as well as the use of an inappropriate anchor to your surface. Any Imperial Kool-Ray parts or components used with parts from other manufacturers are also excluded from this guarantee.
Length of the guarantee
The guarantee is effective from the date of purchase stated on the buyer’s invoice.
HOW CAN WE SOLVE YOUR PROBLEMS?
A replacing part of any defective part will be supplied free of charge to be install by yourself. To place a guarantee claim, you have to ask for a claim report and send it to : Imperial Kool-Ray Inc.
Product claims department
40 Industrial Park Street
Richibucto, NB E4W 4A4
Canada
Phone assistance: 1-800-361-3956
Fax :1-888-925-6657
Include your name, nature of problem or request and enclose your proof of purchase.